Our Commitment to Every Player
b99game believes that online gambling is entertainment — not a way to earn money or solve financial problems. We build tools into the platform that let you stay in control of how much time and money you spend. These tools are free, available around the clock, and take effect immediately once you apply them.
We also train our 24/7 live chat team to recognise accounts that may need help and reach out proactively. If you ever feel uncertain about your play, the right move is to contact support before the situation gets harder to manage.
Age Verification Policy
You must be at least 18 years old to register and play at b99game. We verify age during the KYC (Know Your Customer) process, which is required before your first withdrawal. Documents accepted for age verification include:
- National ID Card (NID)
- Valid Passport
- Driving Licence
Accounts found to belong to someone under 18 will be suspended immediately. Any balance held at the time of suspension is not payable. If you share a device with a minor, please use account password protection and never leave an active session unattended.
Deposit & Spending Limits: Your Numbers, Your Rules
Setting a limit is the simplest way to keep your gambling budget under control. b99game lets you define ceilings at the account level for daily, weekly, or monthly deposit amounts. Once a limit is active, the system blocks any deposit that would push you over that threshold for the chosen period.
| Limit Type | Period Options | Takes Effect | How to Remove / Raise |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 24-hour cooling period before increase applies |
| Session Time Reminder | 30 min / 60 min / Custom | Immediately | Adjustable at any time |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24-hour cooling period before increase applies |
| Reality Check Alert | Every 15–120 min | Immediately | Adjustable at any time |
All limit reductions take effect instantly. Increases require a mandatory 24-hour wait — this cooling period is there to prevent impulsive decisions made during a losing streak.
The minimum deposit at b99game is ৳200. You can set a daily deposit limit as low as ৳200 or as high as you decide. Any figure in between is valid.
Self-Exclusion & Cool-Off: Stepping Back
If limits are not enough, b99game offers two stronger options:
Cool-Off Period
A temporary break of 24 hours, 7 days, or 30 days. During a cool-off, your account is locked for deposits and gameplay but you can still withdraw your existing balance. The cool-off cannot be reversed once activated — you simply wait until it expires.
Self-Exclusion
A longer-term closure of 3 months, 6 months, 1 year, or indefinite. During self-exclusion, your account is fully suspended: no deposits, no gameplay, and no promotional emails. Your balance is held safely and paid out after the exclusion period ends — or immediately upon request for indefinite exclusions.
b99game will not send you marketing messages during any self-exclusion period. If you receive one in error, contact 24/7 live chat so we can correct it straight away.
Signs to Watch For
Problem gambling rarely announces itself clearly. Watch for these patterns in your own behaviour:
Patterns that need attention
- Spending more than you planned, or chasing losses to "break even"
- Gambling with money set aside for rent, food, or bills
- Feeling anxious, irritable, or restless when you are not playing
- Lying to family members about how much time or money you spend
- Skipping work, study, or social events to play longer sessions
- Borrowing money or selling possessions to fund gambling
- Believing that one big win will fix a financial problem
Recognising any of these patterns early makes it much easier to take corrective action. Use the limits above, contact our live chat team, or reach out to a support organisation (see below).
How to Request a Limit or Exclusion
All responsible gaming controls are available directly through your b99game account settings. Here is the step-by-step process:
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1
Log in to your account Go to b99game Login and enter your credentials. Make sure you are on the official site at b99game.lat.
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2
Open Account Settings Tap your profile icon (top-right on desktop, menu icon on mobile) and select "Responsible Gaming" from the dropdown list.
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3
Choose your tool Select deposit limit, loss limit, session reminder, cool-off, or self-exclusion. Enter the amount or duration you want to set.
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4
Confirm via live chat if needed For self-exclusion requests, our 24/7 live chat team will verify your identity and activate the exclusion within minutes.
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5
Receive confirmation You will get an in-platform notification confirming the limit or exclusion is active, along with the exact end date where applicable.
If you cannot access your account for any reason, our 24/7 live chat team can apply limits or initiate exclusion on your behalf — no login required.
Protecting Minors on Shared Devices
If children or teenagers use the same phone, tablet, or computer as you, take these precautions:
- Always log out of your b99game account after each session. Never save your password in a shared browser profile.
- Enable device-level parental controls on Android (Android 6.0 or above supports per-app locks under Digital Wellbeing settings).
- If you use the b99game app (version 3.9.15, available at b99game App), set a separate PIN or fingerprint lock specific to the app via your phone's app-lock feature.
- Speak openly with young people in your household about why gambling sites are for adults only.
b99game does not direct any advertising toward people under 18, and we block accounts where there is reasonable evidence the holder is a minor.
Support Resources for Players in Bangladesh
If you feel that gambling is becoming a problem, talking to someone outside the platform can help. b99game encourages players to reach out to the following:
Get Help Now
b99game 24/7 Live Chat — Our in-house support team can apply limits, start exclusions, and point you toward further resources, any time of day or night. Reach live chat from the help icon on the b99game platform.
National Mental Health Helpline (Bangladesh) — Kaan Pete Roi (a listener service) operates a Bengali-language helpline. Search "Kaan Pete Roi Bangladesh" for the current contact number — we do not list phone numbers directly on this page as they change periodically.
Gamblers Anonymous resources — GA operates an international network with online meeting access. Visit gamblersanonymous.org for details. Meetings are confidential and free.
There is no shame in asking for help. Many players who reach out early find it straightforward to regain control. The important thing is to act sooner rather than later.
Questions Players Ask About Responsible Gaming
Can I set a deposit limit before I make my first deposit?
Yes. You can set a deposit limit at any point after creating your account — including before your first deposit. Go to Account Settings → Responsible Gaming and enter your preferred daily, weekly, or monthly ceiling. The minimum deposit at b99game is ৳200, so any limit at or above that value is accepted.
What happens to my bonus if I activate self-exclusion?
Active bonus balances that have not met the wagering requirement (22× the bonus amount) will be cancelled when self-exclusion begins. Only real-money balances are retained and can be withdrawn. This policy is in place to protect you — not to penalise you for making a responsible decision.
How long does it take for a self-exclusion to become active?
Self-exclusion requests are processed by our live chat team, usually within a few minutes of verification. During that short window your account remains accessible. Once the exclusion is confirmed, your account is locked immediately and you will receive an in-platform notification.
Can I reopen my account before the exclusion period ends?
No. Once self-exclusion is active, it cannot be reversed until the full period has passed. This is a deliberate safeguard. If you chose an indefinite exclusion, you will need to contact our support team and pass a mandatory cooling-off review before reinstatement is considered.
Does b99game share my responsible gaming status with other platforms?
b99game does not automatically share your account status with third-party platforms. If you need to restrict access across multiple gambling sites, you will need to apply separately to each platform. We recommend doing so simultaneously to avoid gaps in coverage.
What if I believe someone else is using my account without my knowledge?
Contact our 24/7 live chat immediately. We can freeze your account while we investigate. Change your password and enable any device-level security (PIN, fingerprint) on your phone as a first step. We take unauthorised account access seriously and will work with you to resolve it quickly.
If you are ready to play and feel confident about your limits, you can explore the b99game platform — or register a new account if you have not done so yet.
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