This Privacy Policy explains what personal data b99game collects when you use our website at b99game.lat, why we collect it, who can see it, and what rights you hold. We have written it in plain English so it is easy to read on a phone or desktop. If anything is unclear, reach out to our 24/7 live chat support team.
1. Who Operates b99game
b99game operates the online gaming platform available at https://b99game.lat. When this policy refers to "b99game," "we," "us," or "our," it means the platform operator. The platform is designed for adult players in Bangladesh and is accessible through web browsers and the b99game Android app.
2. Data We Collect From You
We collect information in three ways: data you give us directly, data generated automatically as you use the platform, and data from payment processors.
Information you provide
- Account registration: username, mobile phone number, password (hashed and never stored in plain text), date of birth, and preferred currency (BDT).
- KYC verification: full name, National ID Card (NID), Passport, or Driving Licence scan, and a selfie for identity confirmation. KYC documents are reviewed within 2 hours and are required before your first withdrawal.
- Deposit and withdrawal requests: bKash, Nagad, Rocket, Upay, or Bank Transfer account references, transaction amounts, and timestamps.
- Support conversations: content of live chat messages you send to our team.
Information collected automatically
- IP address, device type, operating system, and browser version.
- Pages visited, time spent, game sessions started, and bets placed.
- Referral source (how you arrived at b99game.lat).
- App version installed (current release: 3.9.15) and crash reports if the app encounters an error.
We do not collect payment card numbers directly. All payment data passes through encrypted channels operated by bKash, Nagad, Rocket, Upay, and partner banks.
3. How b99game Uses Your Data
Your data is used only for specific, defined purposes. We do not sell personal information to advertising networks or data brokers.
| Purpose | What we use |
|---|---|
| Running your account and processing bets | Name, phone number, game history, wallet balance |
| Processing deposits and withdrawals (target: ৳1 deposit in 1 minute, ৳1,000 minimum withdrawal within 25 minutes) | Payment method reference, transaction amount |
| Identity verification (KYC) before first withdrawal | NID / Passport / Driving Licence scan, selfie |
| Calculating and crediting bonuses (e.g., 225% first deposit bonus up to ৳11,000, 16% reload bonus, ৳0.90 daily cashback, ৳500 referral bonus) | Deposit history, wagering turnover records |
| VIP tier tracking (VIP 1 through VIP 6) | Monthly turnover, cashback rates, withdrawal limits |
| Fraud prevention and responsible gaming checks | IP address, device fingerprint, betting patterns |
| Improving the platform (game performance, app stability) | Anonymised session data, crash logs |
| Customer support via 24/7 live chat | Chat transcripts, account history |
4. Legal Basis for Processing
We process your data on these grounds:
- Contract performance: we need your data to operate your account, settle bets, and process payments.
- Legal obligation: KYC verification and anti-money-laundering checks are required by applicable regulations.
- Legitimate interests: fraud detection, platform security, and improving game reliability.
- Consent: optional marketing messages (you can opt out at any time from your account settings).
5. Sharing Your Data With Third Parties
b99game shares data only where necessary. We never sell your personal information.
- Game providers: Evolution, Habanero, Playtech, Pragmatic Play, PG Soft, and CQ9 receive anonymised session tokens to run game rounds. They do not receive your name or payment details.
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data needed to complete a transfer.
- KYC partners: document scans are shared with our identity verification service under strict data processing agreements.
- Legal authorities: we will disclose data if required by a valid court order or regulatory authority.
b99game does not transfer your personal data to countries outside your region unless the recipient offers equivalent data protection standards.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the site is used. Here is a plain breakdown:
| Cookie type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Session login, security tokens, language preference | No — required for the site to work |
| Analytics | Anonymous page-visit counts, error tracking | Yes — disable in browser settings |
| Functional | Remembering game lobby tab, odds display format | Yes — clear cookies to reset |
To manage cookies, go to your browser settings and choose which types to allow. Disabling essential cookies will prevent you from logging in.
7. How Long We Keep Your Data
We keep account data for as long as your account is active. If you close your account, we retain transaction and KYC records for a minimum of five years to satisfy anti-money-laundering obligations. Support chat transcripts are kept for 12 months. Anonymised analytics data may be kept indefinitely for platform improvement.
8. Your Rights Over Your Data
As a b99game account holder, you have the following rights. Submit any request through our 24/7 live chat and we will respond within 72 hours.
- Access: ask for a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate details (for example, a wrong phone number).
- Deletion: request that we delete your data where we have no legal reason to keep it. Note that KYC and transaction records must be kept for regulatory purposes.
- Restriction: ask us to pause processing your data while a dispute is resolved.
- Objection: opt out of marketing messages at any time from your account settings or by telling our live chat team.
- Portability: receive your account and transaction data in a readable format (CSV or JSON) on request.
9. Security Measures
b99game uses industry-standard measures to protect your data:
- TLS 1.3 encryption for all data in transit between your device and our servers.
- Passwords are hashed using bcrypt — we never store them in plain text and our staff cannot read them.
- KYC document scans are stored in encrypted, access-controlled storage with audit logging.
- Payment data never touches our servers directly — it goes through the encrypted APIs of bKash, Nagad, Rocket, Upay, and bank partners.
- Our systems are tested regularly for vulnerabilities. If a breach affecting your data occurs, we will notify you and relevant authorities within 72 hours of discovery.
10. Players Under 18
b99game is strictly for adults. We do not knowingly collect data from anyone under 18 years old. If we discover that a minor has created an account, we will close it immediately and delete all associated data. If you believe a minor is using b99game, contact us via live chat right away.
18+ · Play Responsibly. If gambling is affecting your daily life, visit our Responsible Gaming page for support tools and self-exclusion options.
11. When This Policy Changes
We update this Privacy Policy when our practices change or when regulations require it. When we make a material change, we will post a notice on the b99game homepage and update the "Last updated" date at the top of this page. Continued use of the platform after a policy update means you accept the revised terms. We encourage you to check this page from time to time.
12. Contact & Data Requests
For any question about this Privacy Policy, or to exercise any of your data rights, contact b99game through our 24/7 live chat on the website or inside the b99game app. Our support team is available around the clock every day of the year. We do not publish an email address — live chat gives you the fastest response.
When submitting a data request, please include your registered mobile number and account username so we can verify your identity before acting on the request.