b99game FAQ

Clear answers to common questions — accounts, payments, bonuses, KYC, and responsible gaming. If you can't find what you need, our 24/7 live chat is always open.

Account & Registration

Opening a b99game account takes under two minutes. You need a valid mobile number, a password, and to confirm you are at least 18 years old. Each person is allowed one account only — duplicate accounts may be closed and balances forfeited.

During sign-up, pick a username you'll use permanently. b99game does not allow username changes after the account is created, so choose carefully. Your registered mobile number is your primary login credential and must be real — it is used for withdrawal verification.


Logging In & Password Reset

Go to b99game Login and enter your mobile number and password. If you forget your password, tap "Forgot Password" and an OTP is sent to your registered number. Enter the OTP, then set a new password — the whole process takes under a minute.

If your account is locked after multiple failed attempts, wait 15 minutes or contact live chat. Never share your login credentials with anyone, including support staff — b99game agents will never ask for your password.


Deposits: Methods & Timing

b99game accepts bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳200. Funds are credited to your account within about 1 minute for mobile money (bKash/Nagad/Rocket/Upay). Bank transfers may take longer depending on your bank.

Method Min Deposit Credit Time Fee
bKash ৳200 ~1 minute None
Nagad ৳200 ~1 minute None
Rocket ৳200 ~1 minute None
Upay ৳200 ~1 minute None
Bank Transfer ৳200 Varies None

Always use the payment number displayed on the deposit page at the time of your transaction. Payment numbers rotate for security — sending money to an outdated number means your deposit will not reach b99game and cannot be recovered.


Withdrawals & Processing Times

The minimum withdrawal amount is ৳1,000. The maximum in a single day is ৳25,000 (higher limits apply at VIP 2 and above). Withdrawals are processed within approximately 25 minutes once approved.

Your first-ever withdrawal may take up to 2 hours because the KYC review happens at that point. After verification is complete, subsequent withdrawals follow the standard 25-minute timeline. Withdrawal requests submitted outside business hours for bank transfers may take longer.

To withdraw, your wagering requirement on any active bonus must be fully met. Attempting to withdraw with an incomplete wagering requirement will forfeit the bonus portion of your balance.


Welcome Bonus & Wagering Rules

New players at b99game receive a 225% first-deposit bonus, up to ৳11,000. The wagering requirement is 22× the bonus amount. You have 7 days from the moment the bonus is credited to meet the wagering requirement.

Bonus Detail Value
Bonus Rate225% of first deposit
Maximum Bonus৳11,000
Minimum Deposit to Qualify৳200
Wagering Requirement22× bonus amount
Validity Period7 days after credit
Eligible GamesSlots, Crash, Fishing, Lottery

Live Casino games do not count toward bonus wagering. If the wagering requirement is not met within 7 days, the bonus and any winnings from it are forfeited. Only one welcome bonus per player — it cannot be claimed again on a second account.

The reload bonus runs at 16% on subsequent deposits. Daily cashback of 0.9% is applied to net losses from the previous day and is credited automatically — no claim needed. Refer a friend and get ৳500 once they make their first qualifying deposit.


KYC & Identity Verification

b99game requires identity verification before your first withdrawal. This is a standard requirement across all licensed platforms — it protects you and keeps the platform secure. KYC is reviewed within 2 hours in most cases.

Accepted documents:

  • National ID Card (NID)
  • Passport
  • Driving Licence

Upload clear photos of the front and back of your chosen document via the account verification section. Make sure all four corners are visible, text is readable, and there is no glare. Blurry or cropped images will be rejected and you'll need to resubmit.

Once your KYC is approved, you won't need to verify again unless b99game requests updated documents (for example, if your NID expires).


Games & Providers

b99game hosts over 2,500 games from providers including Evolution, Pragmatic Play, PG Soft, Playtech, Habanero, and CQ9. The lobby is divided into Slots, Live Casino, Crash, Fishing, and Lottery categories.

RTP (Return to Player) percentages are displayed on each game card. For example, Mines by PG Soft carries an RTP of 97.5%, and Nine by Pragmatic Play runs at 97.8%. These are theoretical long-run averages — individual sessions will vary.

Live Casino games stream in real time from professional studios. Minimum and maximum bets vary by game and table. All game outcomes are determined by certified random number generators or live dealer action — b99game does not alter results.


Mobile App

The b99game Android app (version 3.9.15) is a free download at 58 MB and runs on Android 6.0 and above. It includes the full game lobby, live sports betting, deposit and withdrawal tools, and live chat support.

The app is not available on the Google Play Store — download the APK directly from the b99game App page. Before installing, enable "Install from unknown sources" in your Android settings. iOS is not currently supported.


Responsible Gaming

b99game is a platform for adults aged 18 and above. If you feel your play is becoming a problem, use the account tools: deposit limits, session time reminders, and self-exclusion. Contact live chat to activate any of these at any time.

Gambling should be entertainment, not a way to earn income. Set a budget before you play and stick to it. Never chase losses. If you need help, speak to a trusted person or contact a local support service.


All Questions at a Glance

How do I open a b99game account?

Go to b99game Register, enter your mobile number, choose a password, and confirm you are 18 or older. The process takes under two minutes. One account per person — duplicate accounts are not permitted.

What is the minimum deposit at b99game?

The minimum deposit is ৳200. You can pay via bKash, Nagad, Rocket, Upay, or Bank Transfer. Mobile money deposits are credited within approximately 1 minute.

How long do withdrawals take?

Standard withdrawals are processed in around 25 minutes. Your very first withdrawal takes up to 2 hours because the KYC review happens at that stage. The minimum withdrawal is ৳1,000 and the daily maximum is ৳25,000 (higher at VIP 2+).

What is the b99game welcome bonus and how does wagering work?

New players get a 225% bonus on their first deposit, capped at ৳11,000. The wagering requirement is 22× the bonus amount, and you have 7 days to meet it. Slots, Crash, Fishing, and Lottery games count toward wagering — Live Casino does not.

When do I need to complete KYC?

KYC must be completed before your first withdrawal. Submit a photo of your NID, Passport, or Driving Licence through the account verification section. Review takes up to 2 hours. Once approved, you won't need to repeat it unless documents change.

I forgot my password. How do I reset it?

On the login page, tap "Forgot Password." An OTP is sent to your registered mobile number. Enter the OTP, then set a new password. The whole reset takes under a minute.

Can I use b99game on my phone without the app?

Yes — the b99game website is fully mobile-responsive and works in any modern mobile browser. The Android app (58 MB, Android 6.0+) gives you a faster experience with push notifications. Download it from the App page.

How do I contact b99game support?

b99game offers 24/7 live chat. Click the live chat icon in the bottom corner of any page while logged in. Response times are typically under two minutes. There is no phone support or public email address.

What games does b99game offer?

The lobby has over 2,500 games: Slots, Live Casino, Crash, Fishing, and Lottery. Providers include Evolution, Pragmatic Play, PG Soft, Playtech, Habanero, and CQ9. Popular titles include Mines (RTP 97.5%), Nine (RTP 97.8%), and Crash (RTP 97.1%).

What is the daily cashback and how is it credited?

b99game applies a 0.9% daily cashback on your net losses from the previous day. It is credited automatically — you do not need to claim it manually. The cashback appears in your account balance the following day.

How does the VIP program work?

There are six VIP levels. Progress is based on monthly turnover. Higher levels unlock better cashback rates (up to 1.9%), bigger daily withdrawal limits (up to ৳140,000), birthday bonuses, and a personal account manager at VIP 6. See the full table on the Bonus & VIP page.

Is there a referral bonus at b99game?

Yes. Refer a friend to b99game and you receive ৳500 once they complete their first qualifying deposit. The bonus is credited to your account automatically. There is no cap on how many friends you can refer.

What should I do if my deposit does not arrive?

Wait at least 5 minutes — mobile money transfers occasionally experience brief network delays. If your balance has not updated after 10 minutes, contact live chat with your transaction receipt (screenshot showing the reference number, amount, and time). Do not send a second payment before speaking to support.

Still have questions? Start a live chat or create a free b99game account and explore the platform yourself.

Register Now